FAQ

Welcome to our Frequently Asked Questions section! Here, you will find clear and concise answers to the most common questions about our cleaning services.

Navigate to resolve your queries or contact us directly for personalized assistance. We are here to help make your experience with us transparent and satisfactory.

Our professionals are trained, and our services include a satisfaction guarantee. We conduct regular inspections and encourage customer feedback to ensure quality.

The time varies depending on the size of the property and the type of service contracted, but typically, a regular residential cleaning can last between 2 and 4 hours.

Generally, our services focus on the interior of the house, but services such as balconies and patios can be included upon request.

Yes, we offer the option to customize the services according to your specific needs. You can choose specific areas or tasks that you want to include.

We are fully insured and responsible for any damage caused during our cleaning services.

Yes, if you prefer us to use your own cleaning products, we can accommodate your request.

We accept various forms of payment, including credit card, check, and bank transfer.

Yes, we offer eco-friendly cleaning options using products that are environmentally safe and effective.

We recommend that you remove personal or fragile items and do a little organization to allow the team to clean more effectively.

Yes, we use safe, eco-friendly, and high-quality cleaning products that are safe for children, pets, and the environment.

It’s not necessary for you to be at home as long as access is provided to our team. Many customers prefer not to be at home during the cleaning.

The frequency depends on your needs. We offer one-time, weekly, bi-weekly, and monthly services.

Fill out the form below with your question, and we’ll respond within 24 hours.

Any new questions?

Hello House Cleaning  It is not just a cleaning service

We are a company that deeply cares about our customers and the world we live in. 

Through our cleaning expertise, dedication to customer service, and commitment to sustainable practices, we provide peace of mind and impeccable environments for all our clients.

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